Director Application Management und Service und Support (m/w/d), Alexianer Holding
Core
Oversee and optimize the entire application landscape to ensure system stability, performance, and future-readiness for a healthcare network.
Role type
Director of Application Management and Service & Support
Builds
Stable, performant applications and IT services for a network of hospitals, nursing homes, and other healthcare facilities.
Domain
Healthcare / IT Service Management
Required skills
IT management in healthcare, application portfolio management, ITIL-based service processes (Incident, Problem, Change Management), predictive maintenance, service desk leadership, stakeholder management, SLA monitoring, data-driven service quality analysis, cloud transformation strategy, team leadership.
Preferred skills
Cloud transformation and application modernization expertise.
Responsibilities
Oversee and optimize the application landscape; ensure system availability and performance; implement ITIL-based service processes and predictive maintenance; lead the Service Desk and technical customer support; manage interfaces between IT teams, business units, and external partners; monitor service quality via data analysis and SLA metrics; lead and motivate the team.
Seniority
Director, strategic leadership & hands-on management
