Kundenberater:in Inbound Erneuerbare Energien in Vollzeit und Teilzeit min. 24 St...,Bochum,Hannover
Core
Inbound customer service for electricity and gas customers, handling billing inquiries, product questions, and provider switching consultations.
Role type
Inbound customer service representative
Builds
Sustainable energy solutions (electricity, heat, mobility) for end consumers
Domain
Renewable energy / Utilities
Deliverable
client delivery
Required skills
telephone and written customer service, database management, Excel, Word, commercial training background
Preferred skills
experience in the energy sector, interest in ecological energy generation and environmental protection
Responsibilities
Competent telephone and written consultation on product and billing questions, clarifying customer issues and documenting them in databases, consulting interested parties on switching providers, answering questions about renewable energy
Seniority
Entry to Mid-level