Reservation Agent (w/m/d), Severin*s Resort & Spa GmbH
Core
Handling guest correspondence for vacation planning from room booking to travel arrangements via phone and in-person.
Role type
Reservation Agent
Builds
Room bookings and travel plans for guests at Severin*s Resort & Spa and Severin*s Morsum Kliff.
Domain
Hospitality / Hotel Management
Required skills
German (fluent), English (fluent), phone communication, booking portal management, guest profile management, sales of rooms/suites/appartments, collaboration with front office and events team
Preferred skills
Hotel training, experience with challenging guests, MS Office, Protel hotel software
Responsibilities
Conduct booking and travel planning consultations via phone, manage booking portals and communicate with travel agencies, maintain guest profiles with preferences, sell rooms and suites, serve as on-site contact for booking inquiries, collaborate with front office and events department