Administration Officer - Primary Health Care
Core
First point of contact for community members at medical clinics, managing patient flow, phone bookings, and general administration to support physical, social, emotional, cultural, and spiritual wellbeing.
Role type
Operations-level administration officer (primary health care)
Builds
Clinic operations and patient access services for Aboriginal and Torres Strait Islander communities
Domain
Healthcare + Primary Health Care
Required skills
Patient flow management, phone booking administration, GP referral handling, stakeholder relationship management, policy implementation, multi-tasking, time management
Preferred skills
Experience with electronic Patient Management Systems (e.g., MMEx), experience in Aboriginal and Torres Strait Islander community health services
Technologies
MMEx
Responsibilities
Manage clinic calendars to ensure effective patient flow, handle phone bookings and maintain professional communication, welcome clients and monitor waiting areas, process GP referrals and correspondence, action daily administration recalls, maintain relationships with community organizations and hospitals
Seniority
Junior, hands-on IC