IT Support Mitarbeiter (m/w/d)
Core
Handling IT support requests via phone, email, and remote access; troubleshooting hardware and software issues; managing workstations and IT devices. (via careerplan.io/jobs/12727-BE1383405-S-it-support-mitarbeiter-mwd-at-engineering-people-gmbh-berlin)
Role type
IT Support Specialist (Service Desk)
Builds
IT support services for end-users
Domain
IT Infrastructure / Helpdesk
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, Microsoft environments, network knowledge, ticketing systems, user and permission management, process optimization
Preferred skills
Error analysis, structured problem-solving, service orientation, self-reliance, teamwork, communication, learning agility
Technologies
Microsoft environments, ticketing systems, remote access tools