Customer Operations Manager (m/w/d)
Core
Manage end-to-end customer order processes, ensuring reliable workflows from inquiry to invoicing and delivery coordination.
Role type
Customer Operations Manager
Builds
Reliable order fulfillment processes and customer service workflows
Domain
Construction technology / Surveying industry
Required skills
Order processing, supply chain coordination, customer service, ERP system management, data management, stakeholder communication
Preferred skills
Startup mindset, agile working, proactive problem solving
Technologies
ERP systems, Office applications
Responsibilities
Create and process customer orders, coordinate material availability and delivery schedules, handle customer inquiries and status updates, integrate information between sales, support, and procurement, maintain accurate customer master data
Seniority
Mid-level, hands-on operational role
