Kundenbetreuer (m/w/d) Innendienst Krankenversicherung, Quereinstieg möglich
Hybrid
Core
Customer service specialist for private health insurance add-ons, handling inquiries via email and phone, processing applications, and coordinating with insurance partners.
Role type
Customer service representative (health insurance)
Builds
Customer support solutions for private health insurance products
Domain
Insurance / Health
Deliverable
client delivery
Required skills
German (C1), customer service, application processing, contract management, partner coordination, email communication, phone communication, detail-oriented work
Responsibilities
Answer customer questions about private health insurance via email (70%) and phone (30%), process insurance applications and contract changes, resolve complex inquiries independently, coordinate with insurance partners, use digital processes and AI tools efficiently