Teamleitung Rechtsschutz-Schadenregulierung in Leipzig (w/m/d)
Core
Leading and coordinating the claims adjustment team for legal protection insurance, ensuring service levels, quality, and internal control systems.
Role type
Team Lead, Claims Adjustment (Legal Protection)
Builds
Claims adjustment processes and service delivery for legal protection insurance
Domain
Insurance / Legal Protection
Required skills
Legal knowledge (legal protection areas, laws, conditions), Fraud detection basics, Labor law basics, Process planning and monitoring, Cost-benefit analysis, Complaint handling, Quality assurance, Internal control systems, Team leadership, Change management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead and develop team members according to leadership principles, Coordinate and manage work processes, Plan, monitor, and optimize processes including cost-effectiveness, Review and handle complaints and derive corrective measures, Ensure quality of processing including service levels for phone, correspondence, and scheduling, Conduct controls to ensure a functional internal control system, Ensure proper operation of the site by implementing internal and higher-level requirements
Seniority
Manager, Team Lead