Sachbearbeiter Marktkommunikation und Prozesse (m/w/d)
Core
Handling incoming customer inquiries and monitoring, coordinating internal and external alignments, and acting as a subject matter expert for colleagues, customers, market partners, and service providers.
Role type
Market Communication and Process Specialist
Builds
Customer service processes and internal coordination workflows
Domain
Energy sector / Utilities
Deliverable
dashboards & analysis
Required skills
Customer inquiry management, process monitoring, internal/external coordination, subject matter expertise, process improvement identification, structured work approach
Preferred skills
Commercial training background, project experience, self-organization, knowledge sharing, process understanding
Technologies
None stated
Responsibilities
Answering customer inquiries via phone, email, or in person; coordinating necessary internal and external alignments; acting as a subject matter expert for colleagues, customers, and partners; identifying and implementing process improvements
Seniority
Entry to Mid-level, individual contributor