Account Manager (m/w/d)
Core
Account Manager serving as the primary interface between customers and operational departments, monitoring daily business, and ensuring service level agreements are met.
Role type
Account Manager
Builds
Customer service processes and operational alignment
Domain
Fleet management / Logistics
Deliverable
client delivery
Required skills
Account management, CRM systems, customer communication, complaint handling, process documentation, call management, quality circle preparation
Preferred skills
Business studies degree, English language skills
Responsibilities
Monitoring customer daily business, communicating with customers, reconciling service sheets, documenting customer requirements, organizing and leading customer calls, tracking processing status, handling complaints, documenting in CRM, preparing quality circles
Seniority
Mid-level, experienced