Application Support Specialist (m/w/d)
Core
Handle customer and user inquiries for HR solutions via Jira Service Desk, support external and internal users with technical questions, and manage the applicant tracking system 'heroes'.
Role type
Application Support Specialist
Builds
HR solutions including the applicant tracking system 'heroes' and other planned HR tools
Domain
HR Technology / SaaS
Deliverable
dashboards & analysis
Required skills
Jira Service Desk, incident and service request management, stakeholder communication, application support for ERP/CRM, user training
Preferred skills
Project management software, analytical thinking, technical coaching
Technologies
Atlassian Jira, heroes (ATS) (via careerplan.io/jobs/12688-REG-43745-RJA-S-application-support-specialist-mwd-at-westpress-gmbh-co-kg)
Responsibilities
Process customer and user inquiries via Jira Service Desk, support users with technical questions, manage the applicant tracking system, escalate complex issues to the tech team, perform minor system adjustments
Seniority
Mid-level, hands-on IC
