IT Support Specialist (m/w/d) - Workplace & Infrastructure
Core
Central IT support specialist ensuring smooth IT operations and modern workplace solutions for over 600 employees across multiple locations.
Role type
Senior IT Support Specialist (2nd Level)
Builds
Client and workplace environments (Windows 11, M365, Intune), hybrid server support, and IT documentation. (via careerplan.io/jobs/12646-VO2026-011315-S-it-support-specialist-mwd-workplace-infrastructure-at-rkg-rheinische-kraftwagengesellschaf)
Domain
Corporate IT / Workplace Infrastructure
Required skills
Windows Client administration, Microsoft 365, Microsoft Endpoint Manager/Intune, Active Directory/EntraID, PowerShell automation, LAN/WLAN networking, SCCM, Citrix, VDI, IT security basics
Preferred skills
Azure/Entra ID, hybrid server environments, IT migration and standardization
Technologies
Windows 11, Microsoft 365, Microsoft Endpoint Manager/Intune, Active Directory, EntraID, SCCM, Citrix, VDI, PowerShell, Azure, LAN, WLAN
Responsibilities
Resolve complex 1st level service requests via ticketing, phone, or in-person; provide direct user support remotely or on-site; analyze and permanently fix incidents; coordinate partners for resolution; act as escalation point between Helpdesk and Sysops/DevOps; administer and maintain client/workplace environments; support standard server topics in hybrid environments; participate in rollouts and migrations; create and maintain technical documentation; perform regular site visits.
Seniority
Senior, hands-on IC