Senior Project Manager / Product Owner (m/w/d) - IT Service Management
Core
Leading partial projects to build and evolve an IT Service Management (ITSM) platform while acting as a Product Owner to steer a development team.
Role type
Senior Product Owner / Project Manager (ITSM)
Builds
IT Service Management platform and Service Request Management processes
Domain
IT Service Management / Public Sector
Required skills
ITSM platform build/migration, Service Request Management, Product Ownership, Agile/Scrum, Stakeholder management, Project planning, Risk management, Process optimization
Preferred skills
IPMA Level D certification, ITIL Foundation, Product Owner II certification, MS Project, Jira
Technologies
Jira, MS Project, Microsoft Office
Responsibilities
Oversee partial project leadership for ITSM platform development, Define and maintain Epics/User Stories/Acceptance criteria, Plan and prioritize Product Backlog, Coordinate dependencies and risks across projects, Manage stakeholder engagement and reporting, Optimize Service Request Management processes
Seniority
Senior, hands-on IC
