SAP Customer Success & Service Manager (m/w/d)
Core
End-to-end management of SAP-Cloud customer accounts from onboarding to contract renewal, ensuring service quality and customer satisfaction.
Role type
Senior SAP Customer Success & Service Manager
Builds
Service delivery and project outcomes for SAP-Cloud clients
Domain
Enterprise Software (SAP) / Cloud Services
Deliverable
client delivery
Required skills
SAP Cloud expertise, IT Service Management, Incident/Problem/Escalation management, Project/Service delivery coordination, Stakeholder management
Preferred skills
SAP Basis knowledge, Cloud and Infrastructure experience, International team collaboration (via careerplan.io/jobs/12634-BB-644084-7878-3434-S-sap-customer-success-service-manager-mwd-at-akkodis-germany-tech-experts-gmbh)
Technologies
SAP Cloud, IT Service Management tools
Responsibilities
Manage full lifecycle of SAP-Cloud customer accounts, Coordinate service and project deliverables within scope and budget, Handle incident, problem, and escalation management, Conduct service reviews and optimize service quality, Collaborate with internal stakeholders to meet customer requirements
