Kaufmännischer Sachbearbeiter (m/w/d) im Service-Innendienst
Core
Administrative and commercial support for the service department of an elevator and building technology company, acting as the interface between customers, service, and technical teams.
Role type
Administrative Assistant (Service Desk)
Builds
Service operations and customer communication
Domain
Elevator and building technology
Deliverable
dashboards & analysis
Required skills
Commercial training, telephone communication, structured work, independent work, reliability, prioritization, MS Office, German (fluent)
Preferred skills
Prior experience in service, technical, or back-office environments
Responsibilities
Organize and support daily service operations, handle initial customer inquiries and disturbances via phone, manage the call center and log incoming requests, filter and prioritize information for relevant departments, coordinate technical appointments and schedule staff, process and track invoices, perform general administrative and commercial tasks
Seniority
Entry-level to Mid-level