Mitarbeiter im Customer Service (m/w/d)
Core
Handling customer inquiries via phone and email, resolving technical or product-related questions, and managing customer complaints.
Role type
Customer Service Representative
Builds
Customer support and satisfaction for a client based in Frankfurt
Domain
Customer Service / General Business
Deliverable
client delivery (via careerplan.io/jobs/12633-e697cd85_JB5216159-S-mitarbeiter-im-customer-service-mwd-at-dis-ag-office-management)
Required skills
Phone and email communication, CRM data entry, problem-solving, customer orientation
Preferred skills
English language skills, prior customer service experience
Technologies
CRM systems
Responsibilities
Answering customer calls and emails, resolving technical and product issues, processing complaints, maintaining customer records in CRM, collaborating with other departments
Seniority
Entry-level to Mid-level