IT Support Techniker (m/w/d) – 2nd Level Support
Core
2nd Level IT support technician handling hardware and software incidents, user support, and infrastructure maintenance for a client's IT services.
Role type
2nd Level IT Support Technician
Builds
IT infrastructure stability and user productivity
Domain
IT Services / Enterprise IT
Required skills
Ticketing systems (ServiceNow, Remedy), OS installation and configuration, Microsoft Office/Outlook administration, hardware and software troubleshooting, client administration, migration project support
Preferred skills
Driver's license (Class B), structured work approach
Technologies
ServiceNow, Remedy, Microsoft Office, Outlook
Responsibilities
Independently resolve 2nd-level IT tickets, analyze and fix hardware/software issues, install and maintain OS and applications, support client administration and migration projects, document solutions in ticketing system
Seniority
Entry to Mid-level, hands-on IC