Mitarbeiter Kundenbetreuung (m/w/d)
Core
Customer-facing role handling inquiries, coordinating requests, and optimizing service processes via phone, email, and chat.
Role type
Customer Service Representative
Builds
Customer support interactions and internal service process documentation
Domain
General Business / Customer Support
Deliverable
client delivery
Required skills
Customer service experience, communication, organization, MS Office proficiency, CRM/Ticketing system usage
Responsibilities
Handling customer inquiries via phone, email, and chat; Coordinating requests and appointments; Maintaining customer data and creating documents; Collaborating with internal departments; Optimizing internal service processes