IT Manager - Client Management (m/w/d)
Core
Leading the Client Management and IT-Service Management teams, planning and steering IT projects, and developing sustainable IT solutions for enterprise clients.
Role type
Senior IT Manager (Client Management & Service Management)
Builds
IT service management processes, client management concepts, and IT project deliverables (rollouts, migrations, integrations) (via careerplan.io/jobs/12633-9952a45a_JB5209361-S-it-manager-client-management-mwd-at-dis-ag-office-management)
Domain
IT Service Management / Enterprise IT
Required skills
IT-Service Management, Client Management, ITIL, Project Management, Team Leadership
Preferred skills
Degree in Computer Science or Business Informatics, Additional IT qualifications
Technologies
ITIL framework
Responsibilities
Lead and develop the Client Management and IT-Service Management teams; Plan and steer IT projects including rollouts, migrations, and integrations; Develop and implement IT concepts for Client Management; Manage and develop the Service Desk based on ITIL.