IT Manager - Service Management (m/w/d)
On-site
Core
Leading IT Service Management and Client Management teams, developing sustainable IT solutions, and steering complex IT projects.
Role type
Senior IT Manager (Service Management & Client Management)
Builds
IT service processes, client management solutions, and integrated IT projects
Domain
IT Service Management / Client Management
Required skills
IT Service Management, Client Management, ITIL, Project Management, Team Leadership
Preferred skills
Strategic planning, Solution development
Technologies
ITIL, Service Management tools
Responsibilities
Lead and develop the IT Service Management and Client Management teams; Plan and steer IT projects including rollouts and migrations; Develop and implement IT concepts for Client Management; Manage the Service Desk operations.
Seniority
Senior, hands-on IC with leadership