IT Service Desk Specialist (m/w/d)
Hybrid
Core
First and second-level IT support specialist handling user inquiries, ticket management, and workstation setup.
Role type
IT Service Desk Specialist
Builds
IT support services for enterprise users
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows systems, Linux, Active Directory, Exchange, network technologies, ticketing systems, workstation setup, onboarding/offboarding
Responsibilities
Accept and process first and second-level support requests, analyze and prioritize tickets, set up and maintain IT workstations, support hardware and software troubleshooting, communicate with third-level support, assist in IT projects