2nd Level Support (m/w/d)
Hybrid
Core
2nd Level IT Support specialist handling escalated technical tickets, coordinating with 1st and 3rd level teams, and performing root cause analysis.
Role type
2nd Level IT Support Engineer
Builds
IT support processes and incident resolution
Domain
IT Support / Enterprise IT
Required skills
IT support experience, Active Directory, Azure AD, printer and endpoint management, MS Office
Preferred skills
Training and development planning
Technologies
Active Directory, Azure AD, MS Office (via careerplan.io/jobs/12633-0aafec56_JB5264780-S-2nd-level-support-mwd-at-dis-ag-industrie)
Responsibilities
Classify and resolve escalated support tickets from 1st level, coordinate complex technical issues with 3rd level, document and analyze faults, plan and conduct training sessions
Seniority
Mid-level, hands-on IC
