Fachkraft IT Service & Support
Core
IT service and support specialist providing first-level troubleshooting, device management, and user account administration for a social welfare organization's offices and facilities.
Role type
IT Service & Support Specialist (First-Level)
Builds
IT infrastructure, user accounts, and support documentation for 58 senior care centers and business offices.
Domain
Social Welfare / Non-Profit / IT Administration
Required skills
IT incident management, hardware troubleshooting, user account administration, remote support, Office productivity tools, network basics, cloud services, technical documentation
Preferred skills
None stated
Technologies
MS Teams, SharePoint, Ticketing Systems, Remote-Access Tools
Responsibilities
Receive, prioritize, and document incident reports and service requests via hotline, ticketing system, and email; independently resolve standardized incidents and analyze complex error patterns; install, configure, and maintain IT end-user devices (PCs, laptops, mobile devices, printers); manage user accounts, permissions, and mailboxes; provide remote and on-site support including hardware replacement, rollouts, and workstation changes; support collaboration tools; create and maintain technical documentation, guides, and best practices.