Team Lead Customer Onboarding & Success (m/w/d)
Core
Lead a B2B SaaS customer onboarding and success team to ensure successful implementation, adoption, and support for wholesale clients using the ocflow platform.
Role type
Senior Team Lead, Customer Success & Onboarding
Builds
Customer onboarding processes, support workflows, and adoption strategies for B2B SaaS platform
Domain
B2B SaaS, Wholesale/Foodservice, Customer Success
Required skills
B2B customer success leadership, team management, project steering, process optimization, CRM data management, ERP integration understanding, churn risk identification, upselling signal detection
Preferred skills
Wholesale or foodservice industry experience, technical understanding of interfaces
Responsibilities
Lead and coach the Customer Onboarding & Success team, manage customer projects and resource planning, ensure high product adoption and customer satisfaction, define and track KPIs (NRR, CSAT, NPS, Time-to-Value), identify upselling and churn signals, automate customer and service processes
Seniority
Senior, hands-on IC with team leadership