IT Service Operations Engineer (m/w/d) - 2-Schicht-Betrieb
Core
Monitoring and ensuring stable, secure, and efficient operation of IT and cloud services in a two-shift environment.
Role type
IT Service Operations Engineer (2-shift)
Builds
IT and cloud services for over 500,000 customers
Domain
IT Operations / Cloud Infrastructure
Deliverable
production ML models | infrastructure
Required skills
Linux and Windows administration, network technologies, incident/problem/change management, monitoring and observability tools, technical metric analysis, structured troubleshooting
Preferred skills
Cloud platform experience, process optimization, technical documentation
Technologies
Grafana, Icinga
Responsibilities
Monitor and ensure stable operation of IT and cloud services, perform first-line analysis and resolution of technical incidents, coordinate incidents and changes with internal and external stakeholders, analyze technical metrics using monitoring solutions, support optimization of IT service processes, maintain technical documentation, collaborate with service owners and development teams, support classical data center and modern cloud infrastructure operations
Seniority
Mid-level, hands-on IC