Support Consultant
Core
Hybrid role combining property service delivery and client system support to ensure seamless order fulfilment and issue resolution for InfoTrack clients.
Role type
Support Consultant (Customer Service)
Builds
Property certificate orders and related applications via InfoTrack's SaaS platform
Domain
Legal, conveyancing, and property search
Deliverable
product features
Required skills
Call centre experience, customer support, order processing, problem-solving, Microsoft Office Suite
Preferred skills
Experience in legal, conveyancing, or property search industries
Responsibilities
Deliver responsive client support via phone and email, manage property certificate orders, liaise with clients and partners, handle inbound/outbound support requests, troubleshoot client issues, drive continuous improvement by maintaining knowledge bases
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