IT Change Control Analyst II
Core
Execute daily IT change governance operations, validate infrastructure changes, and monitor compliance metrics to ensure reliable execution of enterprise change processes.
Role type
Intermediate individual contributor change governance analyst
Builds
ServiceNow reports, dashboards, and automated workflows for change validation
Domain
Financial services / IT Service Management (ITSM)
Deliverable
dashboards & analysis
Required skills
Change governance, ServiceNow, data analytics, SQL, AWS change validation, process improvement, root cause analysis
Preferred skills
ITIL 4 Foundation, COBIT 5, Power Automate, n8n, AI-assisted automation, Change Management policy authoring
Technologies
ServiceNow, Power Automate, AWS, SQL, Microsoft Office
Responsibilities
Execute daily BAU change governance operations, validate AWS/file/database-level changes, build and maintain ServiceNow reports and dashboards, analyze operational data to identify trends and risks, identify and drive automation opportunities, apply governance to Incident Management, propose and implement workflow improvements
Seniority
Intermediate, hands-on IC