Spezialist Care Office & Crisis Management (m/w/d)
Core
Coordinating operational daily business and case management in the Care Office & Crew Care, including statistical evaluation of medical-related metrics and crisis management.
Role type
Specialist, operational coordination & crisis management
Builds
Operational support for crew care and crisis response for AIDA Cruises
Domain
Cruise industry + healthcare administration
Deliverable
dashboards & analysis
Required skills
Case management, statistical analysis, administrative processing, crisis management, 24/7 on-call readiness
Preferred skills
Medical or commercial background, MS Office 365 proficiency
Responsibilities
Coordinate operational daily business, manage cases in Care Office, evaluate medical-related metrics, handle administrative tasks including accounting, support medical customer inquiries, participate in crisis management and training, maintain 24/7 on-call rotation
Seniority
Specialist, operational level