Bilingual German/English Customer Care Specialist (back office)
Core
Provide world-class customer service via voice, chat, and email for clients in fast-growing tech sectors including social media, e-commerce, gaming, and FinTech.
Role type
Bilingual Customer Care Specialist (Back Office)
Builds
Customer support interactions for global technology brands
Domain
Technology / Customer Experience (CX)
Deliverable
client delivery
Required skills
Bilingual German (C1/C2/Native) and English (B2/C1), technical customer assistance, problem-solving, critical thinking, social media savvy, independent work, adaptability, background screening willingness
Preferred skills
Experience with help desk or IT functions, strong written and verbal communication, proficiency with external systems and PC-based software
Technologies
Microsoft Office, internet, external support systems
Responsibilities
Handle customer inquiries via voice, chat, and email; act as a key participant in internal team initiatives; provide feedback and updates to drive team development; solve customer problems with a focus on satisfaction; communicate effectively verbally and in writing
Seniority
Entry to Mid-level, hands-on IC
