Kundenberater Banking (w/m/x)
Core
Handle complex customer inquiries, complaints, and legal correspondence for BMW Bank's premium automotive financing and leasing clients.
Role type
Senior customer service specialist (banking)
Builds
Reliable solutions for complex customer issues in automotive finance
Domain
Automotive banking and financial services
Deliverable
client delivery
Required skills
Complex case management, legal document processing, stakeholder training, tax query resolution, high-level communication
Preferred skills
Experience with complaint handling, coaching, internal project support
Technologies
Word, Excel, PowerPoint, AI tools