Servicemitarbeiter:in am Bahnhof
On-site
Core
Station service agent providing active passenger assistance, information, and travel alternative support at a railway station.
Role type
Station service agent (customer service)
Builds
Passenger information systems, travel alternatives, station operations support
Domain
Rail transport / Public transit
Deliverable
client delivery
Required skills
Customer service, English (B2), MS Office, shift work flexibility, problem-solving
Responsibilities
Provide active passenger assistance on platforms and in the station area, manage passenger information systems during disruptions, issue travel alternatives and delay certificates, handle lost and found items, execute special orders from station management.