Mitarbeiter:in Customer Service für Transport und Logistik
Core
Customer service specialist for transport and logistics, handling customer inquiries, order processing, and resolving transport irregularities for TFG Transfracht's containerized sea hinterland transport network.
Role type
Customer Service Representative (Transport & Logistics)
Builds
Customer service interactions and order management for the AlbatrosExpress rail-road transport network
Domain
Logistics / Transport / Rail & Road Freight
Deliverable
client delivery
Required skills
Order processing, customer communication, problem-solving, IT proficiency, shift work adaptability
Preferred skills
Experience in the transport industry, knowledge of hazardous goods handling
Technologies
Digital tools for order management and customer communication
Responsibilities
Answering customer calls and explaining TFG services, processing orders including hazardous goods, clarifying transport requests, managing complaints, resolving loading and transport irregularities, communicating service deviations to customers