Customer Care Agent (m/w/d) – Key Accounts & Eskalation
Core
B2B customer care specialist managing key accounts, handling complex inquiries and escalations, and supporting transport operations for a logistics company.
Role type
Senior Customer Care Agent (Key Accounts)
Builds
Long-term B2B customer relationships and stable transport processes
Domain
Logistics / Transport Management
Deliverable
client delivery
Required skills
B2B customer service, account management, complex problem solving, escalation handling, TMS usage, offer creation, process improvement
Preferred skills
Combined transport experience, rail freight experience, CRM/CX system experience, French language skills
Technologies
TMS (Transport Management System), CRM/CX systems