Service Spezialist:in Bahnhof
Core
Station service specialist assisting passengers with travel information, lost & found, and safety in train stations.
Role type
frontline customer service agent (rail)
Builds
passenger assistance and information services for Deutsche Bahn travelers
Domain
transportation + customer service
Deliverable
client delivery
Required skills
customer service, travel information, lost & found handling, multilingual communication, MS Office, geographic knowledge
Preferred skills
prior service experience, cultural awareness, additional languages
Responsibilities
greet passengers and provide travel alternatives, assist with lost and found items, ensure station safety, answer inquiries about trains and local attractions
Seniority
entry-level to junior