Stellvertretende:r Teamleiter:in Servicemitarbeitende
Core
Support team leadership in operational service management for train and station staff while actively working as a train attendant to ensure service quality and safe railway operations on the island.
Role type
Deputy Team Leader, Service Operations (Hands-on IC)
Builds
Operational train and station services for the Usedomer Bäderbahn (UBB)
Domain
Public Transport / Railway Operations
Deliverable
physical/clinical work
Required skills
Operational leadership, shift management, train attendant operations, service quality management, KPI analysis, customer complaint resolution, staff scheduling, training coordination
Preferred skills
Vocational training in service/sales/tourism/transport, Fachwirt qualification, experience in operational process control
Technologies
None stated
Responsibilities
Support team leadership in technical and operational guidance; work regularly as a train attendant; organize and monitor operational processes in train service and travel centers; analyze KPIs and implement improvement measures; handle customer complaints and escalations; support staff planning and development; coordinate training and qualification measures