Teamleiter (m/w/d)
Core
Leading a customer service team responsible for telephone-based customer consultation and sales.
Role type
Team Leader (Head of) for Customer Service
Builds
Customer service operations and sales outcomes
Domain
Telecommunications / Customer Service
Required skills
Team leadership, staff motivation and development, budget planning, process optimization, sales and consulting experience, recruitment and staffing
Preferred skills
Skill management, project collaboration
Technologies
None stated
Responsibilities
Organize the team, motivate employees, initiate training and talent development, coordinate task execution, manage budget planning, optimize processes based on KPIs, represent sales and quality results at a higher management level, work on projects
Seniority
Manager, hands-on leadership