Senior SAP Service & Transition Manager Öffentlicher Sektor (m/w/d)
Core
Senior manager ensuring smooth delivery and successful transition of complex SAP services for public sector clients, overseeing the entire service lifecycle from strategic planning to operational excellence.
Role type
Senior IC IT Service & Transition Manager (Public Sector)
Builds
Complex SAP service solutions for public sector clients
Domain
Public Sector / IT Service Management / SAP
Required skills
IT Service Management (ITSM), Transition Management, ITIL processes, SAP S/4HANA, Stakeholder management, SLA management, Public sector domain knowledge, Conflict de-escalation, Project management (PRINCE2/PMP), Security standards (BSI-Grundschutz)
Preferred skills
None stated
Technologies
SAP S/4HANA, ITIL
Responsibilities
Manage Service Level Agreements (SLAs), Build strong stakeholder relationships, Apply ITIL best practices, Ensure stability and customer satisfaction in complex service situations
Seniority
Senior, hands-on IC
