IT Service Desk Technician
Core
Coordinates all IT tasks and functions for the Fort Hood CAE Training Center, providing direct on-site support to classrooms, briefing rooms, and program hardware/software solutions.
Role type
IT Service Desk Technician
Builds
Supports training systems, classroom equipment, and network infrastructure for military training operations.
Domain
Defense & Security / Aviation Training
Required skills
IT troubleshooting, hardware/software configuration, computer networking, ticket management, documentation, inventory control, systems interface fault isolation
Preferred skills
Problem definition and data collection, interpreting technical schematics, complex document analysis, oral and written presentations
Technologies
Helpdesk ticketing systems, projectors, TVs, satellite receivers, smart boards, computer networks
Responsibilities
Prioritize and address helpdesk tickets, install and configure software packages, test fixes for resolution, manage hardware/software lifecycle planning, provide orientation for new students and employees, document service requests and equipment failures, support quality assurance programs, perform systems interface fault isolation, maintain inventory control
Seniority
Mid-level, hands-on IC