Customer Service Officer
Core
First point of contact for customers, responding to enquiries and providing high-quality support in a fast-paced transport environment.
Role type
Customer Service Officer
Builds
Customer support interactions for an express parcel and transport service
Domain
Logistics and Transport
Deliverable
client delivery
Required skills
Resourcefulness, Multitasking, Active listening, Verbal and written communication, Composure under pressure, Problem-solving
Responsibilities
Responding to customer enquiries, Resolving customer issues, Prioritizing competing tasks, Navigating internal systems
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