Manager Customer Services
Core
Lead the Client Service team to exceed client expectations, resolve complaints, and drive continuous improvement in the pilot training experience at a business aviation training centre.
Role type
Manager, Customer Services
Builds
Client service operations and relationships for business aviation pilot training
Domain
Aviation / Business Aviation Training
Deliverable
client delivery
Required skills
Team leadership, client relationship management, survey data analysis, complaint resolution, travel logistics coordination, KPI development, cross-functional collaboration, negotiation, MS Office proficiency
Preferred skills
Cultural change execution, autonomous operation within a team, problem-solving in complex environments
Responsibilities
Lead and support the Client Service team; monitor survey results and assign cases; drive improvements based on client feedback; provide on-site client assistance to resolve problems and handle complaints; manage relationships with travel partners; build strong client relationships through proactive engagement; drive performance through KPI tracking; collaborate across teams to exceed targets.
Seniority
Manager, hands-on leadership