Customer Service Support Specialist
Core
Primary point of contact for students and clients managing enrollment, training schedules, housing, billing, and onboarding throughout the training process.
Role type
Customer Service Support Specialist
Builds
Student onboarding, enrollment activities, billing processes, and student service programs
Domain
Aviation training and education services
Deliverable
dashboards & analysis
Required skills
Customer service, communication, organizational skills, problem-solving, Microsoft Office Suite, data analysis, time management, attention to detail
Responsibilities
Serve as primary point of contact for students and clients, coordinate student onboarding and enrollment activities, manage student records and databases, support billing processes, assist with housing and transportation resources, respond to inquiries via phone/email/in-person, prepare reports and operational metrics, participate in audits and compliance activities
Seniority
Individual Contributor
