Teammate Molino Q4 2026
Core
Provide world-class customer service via phone, email, and live chat to resolve inquiries and issues for clients in technology sectors.
Role type
Customer Care Specialist (BPO)
Builds
Customer support interactions for clients in social media, e-commerce, gaming, streaming, and other tech sectors
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
client delivery
Required skills
English fluency (reading/writing), computer literacy (Windows/Mac/Office/Google), customer support software proficiency (Zendesk/Slack), issue resolution, documentation, trend identification, multitasking
Preferred skills
problem-solving, critical thinking, adaptability, empathy, collaboration, feedback receptiveness
Responsibilities
Address customer inquiries across phone, email, and chat; research and provide accurate responses; navigate internal documentation; escalate priority issues; route calls appropriately; document interactions; identify emerging trends; adhere to quality guidelines and SOPs; participate in training
Seniority
Entry-level
