Courseware Support Technician
Core
Provides advanced administrative support to the ISD Manager and department, managing training system change orders, courseware quality control, and project data tracking for defense and civil aviation training solutions.
Role type
Senior administrative support specialist (defense training operations)
Builds
Training system change orders (TSCOs), courseware projects, meeting agendas, and project documentation for military and civil aviation customers
Domain
Defense & Security / Civil Aviation / Training Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced Microsoft Office proficiency (Excel, PowerPoint, Access, Word), data collection and analysis, meeting coordination, document composition and proofreading, database maintenance, audit execution, independent work
Preferred skills
2-year degree in administrative field, 5-7 years administrative/secretarial experience, 3-5 years at advanced executive level, understanding of military protocols
Technologies
Microsoft Excel, PowerPoint, Access, Word, SharePoint, Learning Management Systems
Responsibilities
Coordinate with ISD and C&DM to prepare and track Training System Change Orders (TSCOs); Perform quality control of TSCO courseware prior to release; Maintain and update TSSC databases to track courseware projects; Prepare monthly agendas, presentations, and data extracts for meetings; Coordinate and attend monthly ICCB/TSCWG meetings; Conduct periodic audits of baseline courseware on Learning Management Systems; Assist ISD team to proofread and edit courseware and technical documents
Seniority
Senior, hands-on IC