Fachinformatiker (m/w/d) Kundensupport
Core
Providing professional remote technical support and consulting for existing customers on Remote Access, IoT, and Security topics via ticket, email, or phone.
Role type
Senior IT Support Specialist (Customer Support)
Builds
IT support services and technical project solutions for national and international clients
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
Routing and Networking, IT Support and Administration, Remote Support, Customer Consultation, Analytical Thinking, English (written and spoken)
Preferred skills
None stated
Technologies
None stated
Responsibilities
Process incoming customer inquiries regarding Remote Access, IoT, and Security; Solve and consult on technically complex projects for existing customers; Provide national and international technical remote support; Participate in national and international IT projects