IT-Administrator Support (m/w/d) in Mainz - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Core
IT support and management for users, handling hardware/software issues, procurement, and process optimization.
Role type
IT Administrator
Builds
IT support services and optimized IT infrastructure processes
Domain
Healthcare IT (Krankenkasse)
Required skills
IT support, ticketing systems (Jira), Microsoft Office, mobile device management, procurement processes, contract management
Preferred skills
Healthcare-specific software experience, technical troubleshooting, process analysis
Responsibilities
Serve as first point of contact for user hardware and software issues, manage and document support tickets via Jira, analyze and prioritize problems to find solutions or escalate to specialists, continuously analyze and improve IT processes, independently manage IT procurement processes and contract management
Seniority
Mid-level, hands-on IC