Mitarbeiter (m/w/d) IT-Support - hybrides Arbeiten (Remote & Präsenz)
Core
IT support specialist handling technical issues, phone support, and client system configuration for a leading German vehicle expert organization.
Role type
IT support technician
Builds
IT landscape improvements and knowledge base updates
Domain
Automotive industry IT support
Required skills
IT system electronics or system integration training, hardware and software knowledge, Microsoft Office and Windows OS proficiency, basic network technology, ticket system familiarity
Preferred skills
Project contribution, knowledge base maintenance, complex issue escalation
Technologies
Microsoft Office, Microsoft Windows, Ticketing systems
Responsibilities
Receive and document IT issues and disruptions, provide phone support, configure client systems including software installation and removal, develop immediate solutions and update the knowledge base, escalate complex issues to colleagues
Seniority
Mid-level, hands-on IC