Sachbearbeiter (m/w/d) Kundensupport und Marketing mit Excel
Hybrid
Core
Central customer communication across multiple channels, handling returns and complaints, planning and executing customer marketing actions, and managing customer/order data.
Role type
Customer Support and Marketing Specialist
Builds
Customer communication channels, marketing campaigns, and structured customer data systems
Domain
Retail/Service industry + Customer Support & Marketing
Deliverable
product features
Required skills
Customer communication, returns and complaint handling, marketing campaign planning, customer data management, CRM and ticket system usage, MS Office (Excel)
Preferred skills
Backoffice or customer service experience, digital customer portal support, project support, cross-functional analysis
Technologies
MS Office (Excel), CRM systems, Ticketing systems