Sozialversicherungsfachangestellter mit Fachrichtung allgemeine Krankenversicherung (m/w/d) | bis zu
Core
Assist patients via phone through reimbursement processes, verify documents, and coordinate with insurance providers and medical practices.
Role type
Specialist in general health insurance (case management)
Builds
Patient support programs for health information services
Domain
Healthcare / Health Insurance
Deliverable
client delivery
Required skills
Knowledge of statutory health insurance law, document verification, case tracking, empathetic phone communication, process coordination
Preferred skills
Experience with complex or non-standardized insurance cases, proactive process improvement
Technologies
Management systems for case documentation
Responsibilities
Guide patients through individual reimbursement cases from document preparation to insurance decision; Verify completeness of application documents and support submission; Track case status via phone calls and inform patients of progress; Coordinate solutions with patients, doctors, and insurance companies when delays or rejections occur; Document cases in the management system and contribute to process improvements
Seniority
Specialist, hands-on IC