Mitarbeiter Service Desk (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Core
Central point of contact for IT end-users, providing 1st level support, handling incidents, and offering user assistance and consultation on services and end devices.
Role type
1st level IT service desk specialist
Builds
IT support services and user assistance for client end-users
Domain
IT Infrastructure & Service Management
Deliverable
client delivery
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, business application support, Microsoft technologies, German language (fluent), communication skills
Preferred skills
IT degree or equivalent qualification, 2+ years in service desk, shift work experience
Technologies
Microsoft technologies, ticketing systems
Responsibilities
Receive and process incidents and customer inquiries via ticketing system, Provide user assistance and consultation on services and end devices, Troubleshoot hardware, standard software, and business applications, Ensure high service quality and customer satisfaction, Implement service desk processes and maintain documentation, Manage and maintain IT infrastructures and operating models
Seniority
Mid-level, hands-on IC