IT-Support / Service Desk (m/w/d)
Core
Provide technical support and service desk assistance to users, resolving IT issues and managing user accounts.
Role type
IT Support / Service Desk Specialist
Builds
IT services and user support for a client organization
Domain
IT Support / Service Desk
Deliverable
client delivery
Required skills
Windows client and server administration, Microsoft Office 365, ticketing systems, hardware and software installation, user account management, training material creation
Preferred skills
German and English language proficiency
Responsibilities
Analyze and prioritize user requests, document incidents in a ticketing system, install and maintain Windows clients and hardware/software, procure IT office equipment, coordinate user accounts, support the rollout of new IT solutions and services, create training materials and guides
Seniority
Mid-level, 3+ years experience